Be sure that you're doing everything right. We all make mistakes sometimes... Be attentive.
Look in the Help file: it may already contain an answer to your question. A lot of people ask us something like "how do I...", though the complete information is there (in the document you're reading now).
Look in the our forum [Batch Launcher] Support: you can fiund an answer to your question or post this one. I try to look and answer the forum postings on a daily basis.
Visit Batch Launcher home page. It's a good chance that you'll find the newer version of Batch Launcher there; we're trying to update the program once a month or even more frequently - when our staff is not on vacations, of course. Also, if a serious bug has been found in the program, but the new version is not ready yet, we make the hot fix for it.
But if you still have a problem with Batch Launcher and noting else helps, please contact me at email@example.com. Please inform me about the following:
Batch Launcher version (from About dialog)
Batch Launcher registration code or user ID (if you're a registered user) this will help us to process your request faster
where did you get Batch Launcher (http or ftp site)
Windows 95/98/ME/NT/2000 version (including service packs and other fixes installed), US or international, OEM or not
computer information: CPU type and speed, amount of memory installed
description of your problem (as much information as possible to retrieve the problem)
Ill try to help you as fast as possible, usually in four or five business days.